Support

Contact us

Have a question, found a bug, or need help with your account?

info@neuronmessaging.com

Neuron is a small company, so the person answering your email is the person building the product, and you will hear back from a human.

Your account

How do I delete my account?

You can permanently delete your account and everything associated with it at any time. There are two ways.

In the app:

Open Neuron on your phone.
Tap your profile (top right of the conversations list).
Tap Settings.
Scroll to the bottom and tap Delete account.
Confirm. Your account, messages, voice notes, contacts, and all other data are removed immediately. Backups in our system are cleared within 30 days.

By email: if you can't access the app (you lost your phone, or signed up with a number you no longer use), email info@neuronmessaging.com. Include the phone number or email on your account so we can verify it's yours. We respond within 3 business days and confirm once the deletion is complete.

What's removed: your profile (name, username, bio, photo), all messages and voice notes, uploaded contacts, push tokens, reminders, scheduled messages, and saved preferences. What's kept briefly: aggregate anonymized usage stats (no personal info), and any legally required records, such as transaction logs, for only as long as the law requires.

What happens to my messages if I cancel a plan?

Cancelling a plan is not the same as closing your account, so your conversations stay where they are and your account carries on. Messages are kept until you delete them or delete the account.

Is my data secure?

Yes. All data is encrypted in transit (HTTPS/TLS) and at rest. Read our Privacy Policy for full details.

Why does Neuron need access to my contacts?

Neuron uploads only names and phone numbers from your contacts to help you find people you know who are also using Neuron. No other contact information is collected. You can delete your account at any time to remove all uploaded data.

Your business line

Do I have to give up my personal number?

No. Neuron gives you a second number that lives in its own app, so your personal number stays personal. Your customers reach the business line and your family reaches you.

Does my customer need to download anything?

No. Your business number sends and receives ordinary text messages and ordinary phone calls, so anyone with a phone can reach you.

What does my agent know about my business?

Whatever you give it, starting with your website. You can point it at your site during signup and it will answer from what is there, and you can correct it or add to it whenever you like. If your agent can't answer based on the context it knows, it will take a message and send you a text.

Can I keep the number if I stop paying?

The number is yours while your account is active, including on the free plan. If you move up to Pro you can choose your number rather than take the one you were given, and it stays with you.

Which devices does Neuron run on?

There is an iPhone app, a Mac app, and a full web app that runs in any browser, including on Android.

Where is Neuron available?

Numbers and business texting are available in the United States and Canada. Neuron does not send international text messages.

What does it cost?

Neuron is free to start, and the plans are on the pricing page.