Neuron gives your mobile repair business its own local number, and an agent that picks up on it. A stranded driver is going to ring until somebody answers, and when you are under a car your agent answers, gets the year, the make and what the car is doing, and has the job waiting for you when you slide out.
When a new customer texts
Your text agent
Sent by your agent
It answers with the prices you gave it for the jobs you do most, and passes the customer to you when they want a time.
When the phone rings and your hands are full
Your voice agent
Your agent
Thanks for calling Ray's Mobile Auto. How can I help?
Caller
My truck will not start. It just clicks. I am in the Safeway lot on Clayton Road.
Your agent
Sorry about that. What year and model is the truck, and do the lights come on when you turn the key?
Caller
It's a 2014 F-150. The lights come on but they are dim.
It gets the vehicle, the symptoms and where the car is sitting, and texts you the whole thing the moment the call ends.
What it takes off your plate
The first three questions
Year, make and model, what the car is doing, and where it is parked are asked the way you would ask them, so you call back already knowing whether you have the part.
Prices for the jobs you do most
Brakes, batteries, alternators and oil changes are quoted from what you taught it, and anything that needs your eyes on it is handed to you.
Messages that read like a business
Type a reply one handed with grease on the other. Polish fixes the typos and the grammar before it goes out.
What comes with the number
- Your own local number, free, and it is yours rather than shared
- An agent that answers texts in your tone and takes calls while you are working
- Caller ID for texts and calls, so an unknown number arrives with a name
- Voicemail written out in the thread, under your own greeting in your own voice
- Every language, both ways: a customer texts in Spanish, you read it in English, and your reply arrives in Spanish
- Search across everything anyone has ever sent you
Every plan comes with a number and an agent, and the free plan has no card to enter. The plans are side by side on the pricing page.
Frequently asked questions
Can the agent diagnose a car over the phone?
No, and it does not try. It asks what you would ask, writes down what the driver tells it, and hands the job to you.
What happens when I am on a job and cannot pick up?
Your agent answers in your business name, gets the details, and sends you a summary the moment the call ends.
Do I have to give up my personal number?
No. Neuron gives you a second number that lives in its own app, so your personal number stays personal. Your customers reach the business line and your family reaches you.
Does my customer need to download anything?
No. Your business number sends and receives ordinary text messages and ordinary phone calls, so anyone with a phone can reach you.
What does it cost?
Neuron is free to start, with a real number and 50 texts. Neuron Pro is $9.99 a month, or $6.99 a month billed yearly, for unlimited texting and a number you choose. Neuron Premium is $29.99 a month, or $239.99 a year, and makes your agent unlimited on calls, on texts and in a chat on your website.
